As to the issues with the butter and the potato soup, I expect a restaurant to, at the very least, be adequate. I shouldn’t need to ask for extras because they should take in consideration what a normal person needs. The fact is, a scant tablespoon of butter is not enough to butter a whole loaf.

With the cheese and chives on the potato soup, nowhere was it written on the menu that it was served that way, unlike with their other menu entries where every little thing was itemized. Neither did the server offer us the option, so I believe it was safe to assume that they changed “recipes.”

And about asking extras, I chose not to because I have done that in the past with a restaurant from the same chain and they charged me the price of a side dish for a dollop of sour cream. I don’t really believe it was worth paying that much so I skipped it.

I apologize once again for my ignorance regarding the steak, as I have apologized to someone else in a previous comment. As you pointed out, I probably don’t know much about steaks and how they are prepared.

If you read carefully, I was comparing the meal with a very memorable one I had in the past. A benchmark. The fact is, I wasn’t satisfied. The meal underperformed compared to my benchmark. It wasn’t a horrible meal—I would’ve complained if it was. But I still found the meal disappointing. I do believe I am entitled to my own opinion. But there wasn’t anything out of line for me to complain formally. The fact is, their quality has gone down. Nothing can change that, even if I complain.

Besides, I have tried to be very accepting and constructive in my post. If I were simply out to bad mouth a restaurant, I would think I did a very bad job at it.

I am happy to hear that they’re very committed to customer satisfaction where you’re from. It would be nice if they’d exercise the same level of commitment the last time I dined with them.