Curious about how the service works (and attacked by a bad case of Mexican food cravings), I registered and tried ordering via their website. Signing up is a breeze and would probably be helpful in the long run for repeat orders. It feels much like your usual online shopping so I was in my element. I’m really not one for ordering on the phone. You just pick your food, stick it in the cart, then check out. You can choose to pay via cash or credit card – you just have to choose in advance, probably so their rider can bring their mobile POS (that credit card swipey thingie) with him.

But then, since I had some questions, I ended up abandoning my online order and chose to order via phone instead. Connecting to their hotline (87878) was hassle-free. I didn’t get a busy signal and the call was answered in a few rings. Take note, I called during the lunch rush, around 12 noon. Ordering was easy and the person taking the call was pleasant. Midway through the call, I got cut off. They called me back within a minute, allowing us to pick up where we left off. Before we concluded my call, she gave me a time estimate (45 minutes) as well as their time, so we could synchronize our watches (so Parker Lewis, yes?).

Our order arrived a few minutes before the 45 minute estimate was over. My food arrived well packed and my tummy was happily satisfied. Overall, the ordering experience was pleasant, even for someone like me who refrains from ordering out. I like the online option as I don’t like talking on the phone, but even when you do have to call, it’s not as difficult as calling some restaurant hotlines.

A few things to note though, their minimum purchase amount is 500 pesos. Not a big amount when you consider the average prices on their restaurant partners’ menus but still not your usual single person’s lunch, so it’s best to order as a group. There’s a delivery charge of 10% but then, that’s what most delivery services charge anyway. You can order ahead of time, so it’s also a good option if you’re in charge of ordering lunch or refreshments for meetings, or if you’re holding a dinner party at home. Heck, they even deliver drinks, playing cards and poker chips — perfect for instant poker nights, yes?

So, next time you can’t decide where to eat, surf on to http://www.citydelivery.ph and broaden your options. If you can’t go online regularly, menu booklets are also available at some of their partner restaurants.

City Delivery

http://www.citydelivery.ph

Hotline: 87878

This entry was posted on Monday, April 19th, 2010 at 2:00 pm and is filed under link love. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.